Contact Details
Tel: 05600-718116
Fax: 01424-870447
The Little Things
Woodman’s Cottage
Balcombe Green
Sedlescombe
East Sussex
TN33 0QL
Delivery Information
Subject to availability, The little Things aims to ship all goods ordered by the customer within two working days of receipt of payment. Our standard delivery to mainland England, Scotland and Wales is £5.95. This cost is added to every purchase. Please allow 3-5 working days for standard delivery. If a more urgent delivery is required please contact us. If for any reason we are unable to ship your order within this time we will contact you to make you aware of our difficulties and offer you alternative goods, amendment to your order or cancellation. If there is no one to accept delivery or the delivery is refused, information enabling you to complete the delivery will be left by the Royal Mail. Despatch of goods constitutes fulfillment of contract. We are more than happy to send our party bags to other areas. For delivery costs outside mainland England, Scotland and Wales, please contact us for a quote.
Returns policy
We want you to be totally satisfied with your party bags. Therefore we are very happy to offer a full refund or an exchange if you change your mind. If you are not entirely satisfied with your purchase you can return the entire order to us for a full refund, less packing and delivery costs, within seven days of receipt. This does not apply to items personalised or made to your specification. You must contact us before sending items back, stating the order number and the reason you are intending to return the goods. Initial postal and packing charges will only be refunded if goods are deemed to be faulty, damaged or wrongly supplied. Unless you notify us within seven working days of receipt we are not obliged to accept a return of unwanted or incompatible goods. This does not affect your statutory rights. You must return goods to us complete with all relevant packaging and in a good condition at your own cost. To ensure goods reach us safely we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged in transit. All refunds will be made within 30 days of us receiving notice of cancellation.
Damage in transit
We select all the gifts for our party bags by hand so that we can ensure that all of them are in perfect condition when they leave us. All our party bags are sent out in kit form so they arrive in the best condition. But, in the unlikely event that your party bags are damaged or are not as those requested, please e-mail us within 48 hours and return the bags to us in their original packaging. We will then give you an immediate exchange or a refund (as well as a refund of the postage and packaging costs).
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Payment Options
We accept all major credit/debit cards including Visa, Mastercard, American Express, Switch/Maestro UK, Discover, Paypal Express Checkout and Solo. If you would prefer to pay by cheque then please send us a cheque in British Pounds Sterling for the amount of your order. Please expect a slight delay if paying by cheque as we are unable to ship your goods until the cheque clears the banking system. Cheques should be crossed and made payable to The Little Things, with your card number written on the reverse, and sent to:
The Little Things, Woodman’s Cottage, Balcombe Green, Sedlescombe, East Sussex TN33 0QL.
The Little Things, Woodman’s Cottage, Balcombe Green, Sedlescombe, East Sussex TN33 0QL.
Pricing, Product Descriptions & Availability
All prices displayed on this website are in Pounds Sterling and are inclusive of VAT and exclusive of packing and delivery. One party bag consists of one set of contents as detailed in the text. Some individual items come in a variety of different designs. We will select one at random and you may not receive the same item as illustrated in the picture. Our item descriptions always state this where applicable. Where sizes of products are quoted these are only intended as a guide. Prices and availability are subject to change without notice. All products shown on the website should be in stock. We keep a large quantity of stock so we can dispatch your chosen party bags to you straight away. In the unlikely event that items ordered are out of stock we will inform you by email or telephone offering you an alternative, a new delivery date or an opportunity to cancel the order.
Safety
We take safety issues very seriously. We only supply ‘toys’ which carry the CE mark and comply with European Safety Regulations. Many items such as stationery, jewellery, hair and fashion accessories are
not classified as 'toys' and do not carry the CE mark. However, as some of these items may prove harmful
to children under the age of 36 months, we only supply our party bags to children over this age. In addition,
the bags, tissue and gift tags are also not suitable for children under the age of 36 months. All our party bags carry a warning that the bag and contents are not suitable for children under the age of 36 months. We
would ask customers not to remove these. The Little Things does not accept liability for any injury, damage
or loss that may occur due to our party bags having been given to anyone for whom they were unsuitable, as detailed above.
not classified as 'toys' and do not carry the CE mark. However, as some of these items may prove harmful
to children under the age of 36 months, we only supply our party bags to children over this age. In addition,
the bags, tissue and gift tags are also not suitable for children under the age of 36 months. All our party bags carry a warning that the bag and contents are not suitable for children under the age of 36 months. We
would ask customers not to remove these. The Little Things does not accept liability for any injury, damage
or loss that may occur due to our party bags having been given to anyone for whom they were unsuitable, as detailed above.
Privacy Policy
Any information you provide us so that we can fulfill your order is treated as confidential. We do not pass on or sell any information to third parties. We occasionally may send out mailings to notify you about important changes to our website, new services we may provide and special offers we think you'll find valuable. If you do not wish to receive any of these mailings, please contact us.
Validity
These terms and conditions govern the sales and purchase of products from The Little Things, including www.thelittlethings.info. The Little Things reserves the right to amend these terms and the customer is bound by any such modifications or revisions.
